Stock ordered before 4:00pm will ship same day via UPS Ground from our location in New York. We also provide faster delivery options via UPS like "next day air", "2nd day", and "3rd day select".
Customer Service will contact you in case of any delay.
Shipments to Canada are subject to customs regulations. Please contact your local government agency for turnaround info.
SongPapers does not take responsibility for papers damaged while in transit. In such an occurence the client will need to initiate a claim with the carrier. We will, however, assist with the claim filing process.
SongPapers understands there may be a situation where the customer may choose to return the paper ordered. Please scan the following rules for returns:
—Any claim must be made within ten days after receipt of order. Customers should contact our return department via email at firstname.lastname@example.org or by calling our customer service representatives at 800-797-7022.
—Returns will be recognized only if it is accompanied by a return consent number. Such a number will be issued once the request for return form has been completed.
The following conditions apply:
—Custom-ordered and custom-cut papers are not refundable.
—Packages must arrive in a saleable condition without any defects. Since paper is a vulnerable product, we suggest you insure the package with an insured shipper.
—Replacement costs may apply to any paper returned rendered unusable.
—Only packages containing a bill of lading or invoice will be refunded
—Orders that comply to the above terms will be fully refunded for the products, less the shipping charges. If an order was eligible for free shipping, the freight charges will be deducted from the order total. SongPapers assumes full responsibility for defective products or wrong items shipped. In the event of such accidental shipments, SongPapers will arrange for the pick-up of the unwanted stock and will rearrange for the requested products to be shipped in a timely manner.
Our Mailing Address:
Attn: Return Dept.
67 34th St. Suite 4
Brooklyn NY 11232
Tel: 718.499.5481Toll Free: 800.797.702224-hour Fax: 718.499.5735 email@example.com